Mail-in phone repair, UK-wide
No decent repair shop nearby? Post your phone to us from anywhere in the UK: fixed price agreed before you send anything, insured postage, live tracking through every stage of the repair, and your phone back within days — with the same warranties as walking it in.
How mail-in repair works
Get your fixed quote in the portal (60 seconds, price honoured 14 days). We'll confirm the details and the postal address by WhatsApp or email, you pack the phone securely and send it tracked and insured, and from the moment it arrives your repair ID shows every stage live — received, diagnosing, repairing, quality check, ready — updated by the workshop as we go. Then it's tested, packed and posted back to you insured.
Packing your phone safely
Back up first, then switch off Find My iPhone (or Google's equivalent) and remove your SIM. Wrap the phone in bubble wrap inside a small box — not a padded envelope for anything with a cracked screen — and use a tracked, insured service; Royal Mail Special Delivery is what we use for the return leg. Never post a swollen or burnt device: message us first and we'll advise.
Why post to us instead of a local shop?
Fixed published prices instead of counter quotes, a 24-month warranty on screens instead of the typical 90 days, no-fix-no-fee diagnostics, live tracking instead of "ring us Thursday", and technicians rated 4.6★ across 300+ Google reviews. The post adds a day each way — the price and the warranty usually more than pay for it.
Book in seconds
Pick your model and fault in the quote portal — your fixed price appears instantly, honoured for 14 days.
Get it to us, your way
Post it in, drop it off in person, or doorstep collection & return around Dewsbury & Batley for £10.
Track it live
A repair ID tracks every stage online — received, diagnosing, repairing, quality check, ready.
Mail-in repairs carry exactly the same warranties as local ones: 24 months on screens, 12 on batteries, 90 days on everything else — and no-fix-no-fee. See our repair terms.
Mail-In Phone Repair — your questions
How does mail-in phone repair work?+
Get a fixed quote in our portal, we confirm details and the address, you post the phone tracked and insured, we repair it — tracked live under your repair ID — and post it back insured. Typically 3–5 days door to door for common repairs.
Is it safe to post my phone for repair?+
Yes, with tracked and insured postage — we recommend Royal Mail Special Delivery, which is what we use to return your phone. Pack it in bubble wrap inside a rigid box, remove your SIM, and switch off Find My iPhone first.
How long does a postal repair take?+
Post adds roughly a day each way. Screens and batteries are usually repaired within 24–48 hours of arriving, so most customers have their phone back within 3–5 working days of posting it.
Who pays for postage?+
You cover the postage to us; we cover the insured return postage. On higher-value repairs, ask about a prepaid label when you book.
What if you can't fix it?+
No-fix-no-fee: you don't pay for the repair, just the return postage — and we'll give you a straight recommendation, including what your phone is worth as a trade-in even unfixed.
More repair services
Or WhatsApp us on 07990 134610 — real person, 9am–9pm every day.