Repair Service Terms
Fixed quotes, no-fix-no-fee, and up to a 24-month warranty on every repair.
Last updated: 7 July 2026
Quotes and diagnostics
Every repair starts with a diagnosis and a fixed quote — no work is carried out until you've approved it. If we can't fix your device, you don't pay for the repair. If diagnosis reveals additional faults, we'll re-quote before going any further, and you can decline at any point before work starts.
Parts and quality
We use OEM or equivalent-quality parts, sourced through our trade supply network, and every repair is tested against the same quality checklist we apply to the devices we sell.
Our repair warranty
Screen replacements carry a 24-month warranty, battery replacements a 12-month warranty, and all other repairs a 90-day warranty, each covering the part fitted and the workmanship of that repair. It doesn't cover new accidental damage, liquid damage, other components unrelated to the repair, or faults caused by subsequent third-party work.
Your data
Back up your device before any repair. While most repairs don't touch your data, we cannot guarantee it and are not responsible for data loss. Where possible, remove passcodes or provide access for post-repair testing — or we'll test what we can without it.
Liquid damage and previously repaired devices
Devices with liquid damage or previous third-party repairs can behave unpredictably. We'll always tell you before starting if your device falls into this category; such repairs are attempted at your risk and may carry a reduced or no warranty — agreed with you up front.
Uncollected devices
We'll let you know as soon as your device is ready. Devices not collected within 90 days of that notice, despite reminders, may be sold or recycled to cover costs, as allowed under the Torts (Interference with Goods) Act 1977. We'll always contact you multiple times before this ever happens.
Need a hand?
We're here 9am–9pm, every day. Message us and we'll sort it — you'll always reach a real person.