Delivery

Free hand-delivery, if you're local

If you're within 8 miles of Dewsbury — that's Dewsbury, Batley, Heckmondwike, Mirfield, Cleckheaton and Birstall in full, plus Wakefield, most of Leeds and Huddersfield and much of Bradford — we bring your phone to your door ourselves and it costs you nothing. Not a courier — us. You can check it in front of us, and we'll take a signature there and then.

Everywhere else in the UK

• Handsets go by Royal Mail Special Delivery Guaranteed by 1pm — tracked, insured, and signed for. A flat £9.99, shown at checkout before you pay. That is less than the service costs us; we keep it there because it is the right price for you, not because it is what we pay.
• Accessories and small items go by Royal Mail tracked post at £2.99 on orders up to £50. Between £50 and £200 — a lower-priced handset, say — it's £6.25 tracked and signed for.
• You'll get your tracking number by email the moment your order is dispatched.

How long before it's dispatched

Handsets are dispatched within 2–3 working days, and it's worth saying what that time is actually for. We don't hold stock in a warehouse. Once you order, your exact device is sourced, physically inspected, checked for anything that shouldn't be there, and only then bought and sent. That window is the work, not a queue.

Accessories are held in stock and go out within one working day.

Need it faster?

A paid next-day upgrade is available at checkout when we can genuinely honour it: orders placed before 1pm, Monday to Thursday. Outside those hours the option simply won't appear, because next-day means we source, check and post your phone the same day — and we'd rather not offer it than promise it and miss.

Missed deliveries

If you're out when a posted delivery is attempted, Royal Mail will leave a card with redelivery or collection options. Devices not collected come back to us — we'll contact you to rearrange, and a re-delivery charge may apply. For local hand-delivery we simply agree another time with you.

A problem with your delivery?

If your parcel is late, lost, or arrives damaged, WhatsApp us on 07990 134610 or email support@optimisemarketplace.com and we'll take it from there — you'll never be left chasing a courier yourself.