Frequently asked questions

A tested & certified phone is a pre-owned device that has been thoroughly inspected, tested, cleaned and repaired where necessary. Every device is inspected and function-tested by us before it goes on sale. It's not just a second-hand phone — it's a properly tested, honestly graded device at a fraction of the new price.

We sell devices in two grades, defined in our Device Grading Guide. Like New: effectively brand new — a flawless display and housing with no signs of use. Good: fully functional with only light display scratches and a housing in good condition. Both are 100% OEM parts, fully tested and honestly graded, with battery health stated on every listing. (Our Poor and Faulty grades apply to trade-in valuations only — we never sell them.)

Yes — every device is put through a full functional diagnostic (screen, cameras, speakers, charging, biometrics and battery) and checked by us before it's listed. You also get 30-day returns, so you can be sure it's right.

Every pre-owned phone we sell has battery health of at least 85%, in both Like New and Good. Like New iPhone 17, iPhone Air, 17 Pro and 17 Pro Max are 90% or higher. The battery health is shown on each listing, and brand new sealed phones come with a new battery.

You can pay by debit or credit card, Apple Pay, Google Pay or Shop Pay at our secure Shopify checkout, or spread the cost with Klarna (18+, UK residents only, subject to status; late fees may apply). If you'd rather not use the checkout, we can also take payment by bank transfer or send you a secure pay-by-link — just message us on WhatsApp.

Yes. Every device is covered by a 12-month warranty against hardware faults that develop in normal use. If a covered fault appears in those 12 months, we'll repair it, or replace the device if a repair isn't practical. It doesn't cover physical or liquid damage, devices opened or repaired by anyone else, software, or battery health falling over time (an outright battery failure is covered for 12 months). It sits on top of your 30-day returns and your legal rights. Full terms are in our Returns & Warranty policy.

Most of our phones are listed as Unlocked, meaning they work with any UK network. Some are listed as network-specific (EE, O2, Vodafone, Three). This is shown clearly on every listing.

Yes. Choose Klarna at checkout to spread the cost of a phone or tablet, for example 3 interest-free instalments. 18+, UK residents only, subject to status; late fees may apply.

Every device is individually sourced and quality-checked by a technician before it ships, so orders are dispatched within 1–3 working days. Delivery is free on every phone and tablet. Devices over £200 travel by Royal Mail Special Delivery — fully tracked, insured and signed for — and lower-priced handsets go tracked and signed for. Accessories go by tracked post at £2.99. Within 8 miles of Dewsbury we hand-deliver ourselves instead. You'll get your tracking number by email the moment we dispatch, and if anything looks like taking longer we'll message you before you need to ask.

Yes. You have 30 days from delivery to change your mind and return any phone or tablet for a full refund — no reason needed (return postage is yours on change-of-mind returns). Separately, if a device develops a fault within 30 days we'll refund, repair or replace it and cover postage both ways, and every device is covered by our 12-month warranty after that. See our Returns & Warranty policy for full details.

1) Get an instant quote on our Sell / Trade-In page. 2) If you're happy, confirm your details. 3) We send you a free tracked postage pack. 4) Ship your device to us. 5) We inspect it and confirm the final offer. 6) You receive payment within 24 hours.

Prices are set per model, per storage size and per grade, against our Device Grading Guide — we price each one individually rather than applying a blanket percentage, because devices hold their value very differently. Like New pays the full price shown for that model and storage; Good typically pays around 80–85% of it; Poor around two-thirds. Faulty is always confirmed on inspection rather than quoted, because the range is far too wide to be honest about up front — a cracked screen and a board fault are not the same job. The exact figure for your device is always shown on screen before you commit to anything.

We inspect every device on arrival. If the actual condition differs from what you selected, we'll contact you with a revised offer before proceeding. You can always ask us to return your device at no charge if you don't accept.

Yes. We send you a free prepaid label for tracked, insured postage, so your phone is covered in transit when you send it with our label. Pack it securely, remove your SIM and turn off Find My before you post it. Prefer not to post? Around Dewsbury we can collect from your door.

We pay by bank transfer within 24 hours of your device passing checks.

Yes — we accept iPhone, Samsung and Google Pixel devices. Start with the trade-in tool, or message us on WhatsApp for a manual quote on any other model.

Get an instant fixed-price quote on our Repairs page, then choose how it reaches us: post it in (repairs from £50 up), drop it off in person, or — around Dewsbury and Batley — have us collect and return it to your door, free on repairs over £50 (£10 under). We arrange the posting or drop-off details with you individually when you book. Either way you get a repair ID to track every stage online, and it's returned fully tested, usually within a few days.

Screens and batteries booked in before 12 noon are usually completed the same day — parts for common models are always in stock. Other repairs are typically done within 24–48 hours of us receiving your device. Your repair tracking page shows a live status and estimated completion time.

We use high-quality compatible parts for most repairs, or original manufacturer parts where required and available. We'll always be transparent about which parts we're using.

Absolutely — screen replacements carry a 24-month warranty, battery replacements a 12-month warranty, and all other repairs a 90-day warranty, each covering the part we fitted and the workmanship of that repair. And it's no-fix-no-fee: every repair starts with a diagnosis and a fixed quote, no work happens until you approve it, and if we can't fix your device you don't pay for the repair. See our Repair Service Terms for the full detail.

Yes. Every repair gets a unique ID you enter on our Track page for a live status timeline — Received, Diagnosing, In Progress, Quality Check, Ready — updated by our workshop as we go.